Terms of Sale
Prices displayed on the Skorpion website are subject to change without notice. Once an order has been placed prices for the items in the order are fixed for that order. Customers are not eligible for a refund if website prices are reduced after the order is placed.
Defective or Damaged Items
We want you to be satisfied with every item that you purchase from Skorpion Skates. In the rare event that you believe your Skorpion product is defective or damaged we will replace the product or you may return the item for a full refund of the purchase price.
If you believe your Skorpion™ Skates, Skorpies™ or StreetSkurfer Longboard were delivered to you in a defective or damaged condition, please contact our Customer Service Center immediately by e-mail at [email protected] or no later than 30 days from your recorded delivery date. We will need your order number and item number from your original confirmation e-mail, as well as your registered e-mail address and phone number. Copying and pasting this information from your original confirmation e-mail will ensure accuracy and avoid delays! Please provide a description of the damage or defect along with digital pictures if possible. Skorpion Skates will make every effort to assist you with your return. If you do not contact Customer Service within 30 days of your recorded delivery date, you will be responsible for all return and reship charges. If your shipment arrives with extensive damage to the box, please do not open the box or remove any of the packaging materials. E-mail [email protected] immediately or no later than 30 days from your recorded delivery date. A Customer Service Representative will have to process a damage claim with the shipping provider, have the damaged merchandise picked up from your location and give you further instructions to receive a replacement. If you do not contact Customer Service within 30 days of your recorded delivery date, you will be responsible for all return and reship charges.
If you believe your Skorpion™ or Skorpies™ Skates are subject to defect under our One-Year Manufacturer Warranty, please review our One-Year Limited Warranty Policy or in the Owner’s Manual supplied with your Skates and e-mail our Customer Service Center at [email protected]. We will need your order number and item number from your original confirmation e-mail, or your proof of purchase as well as your registered e-mail address and phone number.
A Return Merchandise Authorization (RMA) is required for all returns. Please contact us to obtain a return merchandise authorization.
To qualify for a replacement, returned products must be received by Skorpion Skates no later than 30 days from your recorded date of delivery. All ship and receive dates are recorded through our shipment tracking systems. The items must be returned in new condition, in original boxes, and with all paperwork, parts and accessories. Any items that are returned and are not in new condition will not be eligible for a replacement. Skates returned that show any signs of wear on the wheels and/or brakes will not be eligible.
Used items are NOT Returnable, Refundable or Replaceable.
You can expect a refund within 30 days of our receiving your returned product. It will be in the same form of payment you originally used for the purchase. If the return is a result of a shipping error on our part or a manufacturer error, you will be refunded the shipping costs as well.
If you decide to return an item and we determine that the product IS NOT DEFECTIVE or IS NOT IN “NEW” CONDITION, it will not be eligible for replacement and/or we will NOT be able to reimburse you for the shipping costs or for the product. We will notify you of our determination by e-mail within 7 days after receiving your return. You may request that the product be shipped back to you, but please understand this will be at your expense. That being said, we urge you to contact us before you start any return process, as your satisfaction is our first concern.
- We do not accept returns of items sold as seconds. This means that we cannot replace it for any reason. Seconds are covered under our standard warranty so you can purchase with confidence.
- We cannot refund or replace your purchase if you do not send it to the correct address. It is your responsibility to return your purchase to the address supplied when your return is authorized.
One-Year Limited Warranty:
Subject to the following limitations, terms and conditions, Skorpion Sports Ltd (“Company”) warrants to the original owner of each new pair of Skorpion™ or Skorpies™ Skates that they are new and free of defective materials and workmanship. This warranty shall expire one-year from the date of the original purchase from the Company or an Authorized Retailer or Distributor and is conditioned upon the skates being operated under normal conditions and use, and properly maintained in accordance with the Company’s owner’s manual, supplied with each pair of skates. You can also view the Company’s owner’s manual on the skorpion.com website.
If any component should break due to faulty materials or workmanship, or if the skates fail to function properly during the warranty period, Skorpion Sports Ltd. will, without charge to the consumer, repair or replace any product or component or part thereof that is defective or becomes defective during normal use within one-year after the date of purchase from Skorpion.com or an Authorized Retailer or Distributor, subject to the conditions of the warranty. Skorpion Sports Ltd. reserves the option to replace the product with a new or refurbished product.
Conditions of Warranty:
The limited warranty is made only to the original owner of the new skates purchased from the Company or an Authorized Retailer or Distributor, and it shall remain in force only as long as the original owner retains ownership of the skates or for one-year from the date of purchase, whichever comes first. The limited warranty is not transferable.
In order to exercise your rights under this warranty, the warranty claim must be presented during the warranty period to the Company (if purchased on skorpion.com) or to the authorized merchant you purchased them from, together with a receipt, bill of sale or other appropriate proof of purchase. The original owner shall pay all delivery or shipping charges connected with delivery or shipment of the defective component(s) to the Company or Authorized Retailers or Distributors.
Under no circumstances does the limited warranty include the cost of travel, delivery or shipment to the Company or its Authorized Retailers or Distributors. Such costs, if any, shall be paid by the original owner. The Company shall pay the shipping costs associated with shipment of replacement or repaired components to the original owner. The original owner shall be responsible for any re-assembly if required.
It is the responsibility of the original owner to ensure that once purchase is received, all parts included in the factory sealed carton are accounted for and all function. It is also the responsibility of the original owner to perform or provide all reasonable and necessary maintenance and adjustments to keep the skates in good working order.
Skorpion Sports Ltd. does not warrant its products against damage caused by third parties. This warranty does not cover scratches, cosmetic blemishes or other normal wear and tear; nor any claimed defects, malfunctions or failures that result from abuse, neglect, shipping damage, damage caused accidentally or deliberately, exceeding weight limits, improper maintenance, alteration, collision, crash or misuse or improper use. The skates have not been designed engineered, distributed manufactured, or retailed for uses in trick skating, ramp riding, jumping, aggressive skating, skating on severe terrain, skating in severe climates, skating with heavy loads, commercial activities, use with motors, or any similar activities; such uses may damage the skates, can cause serious injury to the skater, and in all cases will void this warranty. The user assumes all risk of personal injury relating to the use of the skates, damage to or failure of the skate and any such injury, damage or loss if the skate is altered in any way or if used for stunt-riding, ramp jumping or similar activities.
Useful Product Life Cycle:
Every pair of Skorpion™ or Skorpies™ Skates has a useful product life cycle. The length of that useful product lifecycle will vary with the maintenance and care received over its useful product life, and the type and amount of use the Skorpion™ or Skorpies™ Skates are subject to. The Skorpion™ or Skorpies™ Skates should be checked periodically for indicators of stress and any other indicators of potential problems. These are important safety checks and very important to help prevent accidents, bodily injury to the rider and can shortened the useful product lifecycle.
This is an integrated and final statement of Skorpion Sports Ltd.
One-Year Limited Warranty:
The Company does not authorize or allow for anyone including its Authorized Retailers or Distributors, to extend any other warranties, express or implied. No other representation and no statement of anyone but the Company, including a demonstration of any kind by anyone, shall create any warranty regarding Skorpion™ or Skorpies™ Skates. All of the remedies available to the original owner are stated herein.
It is agreed that Skorpion Sports Ltd’s liability under the limited warranty shall be no greater than the amount of the original purchase price and in no event shall Skorpion Sports Ltd be liable for incidental or consequential damages.
All other remedies, obligations, liabilities, rights, warranties, expressed or implied, arising from law or otherwise, including but not limited to, any claimed implied warranty of merchantability, any claimed implied warranty arising from course of performance, course of dealing or usage of trade, and any claimed implied warranty of fitness, are disclaimed by Company and waived by the original owner. Skorpion Sports Ltd. disclaims all warranties for products that are purchased from sellers other than authorized retailers or distributors.
This warranty gives the consumer specific legal rights. Some states, jurisdictions, countries, do not allow some or all of the limitations set for herein, or the exclusion or limitation of incidental or consequential damages. If any provision is found unenforceable, only that provision shall be stricken and all others shall apply. This limited warranty does provide the original owner with certain legal rights and recourse and the original owner may possess other rights or recourse, depending on the state, jurisdiction, country or province. Outside of the United States, local tariffs, taxes or shipping charges may apply.